Terms of service

These terms cover your use of the hosted Vectorless service: the dashboard, the API and the MCP server at vectorless.store. By creating an account or using the service, you agree to them. If you use Vectorless for an organisation, you confirm that you can bind it, and “you” means that organisation. The open-source engine and SDKs are covered by their own licences, not by these terms.

Keep your password and API keys secret, because anything done with them counts as done by you. Tell us at support@vectorless.store if you think someone else has used them. You must be at least 16 to hold an account.

You own what you upload and the answers generated from it. You give us permission to store, process and display that content only to provide the service to you, as described in the privacy policy. We do not train models on it.

You confirm that you have the right to upload what you upload, and that processing it as the service does breaks no law or agreement you are bound by.

Do not use Vectorless to:

• break the law, or infringe anyone's intellectual property or privacy;
• upload malware, or content you have no right to process;
• probe, disrupt or overload the service, or get around plan limits or access controls;
• resell access to the service without a written agreement with us.

Answers are generated from your documents by AI models and include citations so you can check them. Check them before relying on them for legal, medical, financial or other high-stakes decisions.

The free plan has the limits shown on the pricing page. Paid plans are billed in advance through Polar, our merchant of record, and renew until cancelled. You can cancel at any time, and the plan runs to the end of the period you have paid for. Fees are not refunded for partial periods unless the law requires it. If we change a price, we will tell you at least 30 days before your next renewal.

We work to keep Vectorless available and your data safe, but the service is provided as it is and as available. Unless we have signed a separate agreement with you, it comes with no uptime commitment. We may change or retire features. If a change removes something you pay for, we will give you notice and time to export your data.

You can stop using the service and delete your data at any time. We may suspend or close an account that breaks these terms or puts the service or other customers at risk. Where we can, we will warn you first and give you a chance to fix the problem. After an account closes, we delete its data as the privacy policy describes.

To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before it arose. Nothing in these terms limits liability that cannot be limited by law.

If we change these terms in a way that affects you, we will email account holders at least 30 days before the change takes effect. If you keep using the service after that, you accept the new terms. Questions go to support@vectorless.store.